Safety & Security

COVID-19 Safety Frequently Asked Questions

The health and safety of World Trade Center customers is our top priority. Before visiting the campus, please review our frequently asked questions to learn more about public health and safety protocols at the World Trade Center.

Yes. The World Trade Center remains open 24/7.  Certain commercial businesses on campus have adjusted operating hours. 

Get more information on operating hours: 

Westfield Shops and Dining

9/11 Memorial and Museum

One World Observatory 

Face coverings are required at the World Trade Center. Read about how to wear and use cloth face coverings on the CDC website

All areas of the Oculus, including those frequently touched by customers, are cleaned and disinfected multiple times per day using EPA-approved and CDC-endorsed disinfectants. 

The Oculus has a state-of-the-art, multi-layered air filtration system that uses High-Efficiency Particulate Air (HEPA) filters. The system was installed in the Oculus upon its opening in 2016.

All restrooms in the Oculus are currently closed.

We’ve taken measures to increase space between customers in queuing and waiting areas throughout the Oculus. Directionality decals and instructional signage encourage customers to stay to the right when traveling on stairs, while riding escalators, and while waiting to board elevators. 

Entry/Exit Doors: Green (entry) and red (no entry) directionality decals limit bi-directional traffic and are placed on exterior street doors and interior doors that connect to MTA NYCT stations within the Oculus and to Brookfield Place.  

Elevators: Every elevator in the Oculus has floor footprint decals indicating the number of customers per elevator and where customers should stand. Our elevators range in square footage, so you'll find anywhere from two to five decals depending on the elevator size. Blue and white decals indicate where to stand, queue, and wait (if necessary) before boarding an elevator. 

Please let customers who need to ride the elevators to do so first. Whenever possible, we encourage customers to use stairs or escalators instead.

Escalators: Pink floor decals indicate where to queue for escalators. Please allow for four steps between you and other riders, and allow only one person per step. While riding an escalator, listen for audio announcements that remind customers of these distancing protocols. 

Stairs: Blue floor decals indicate where to queue for stairs and provide distancing cues that encourage customers to maintain appropriate physical distances from one another while going up and down the stairs.


Retail: Black and white footprint floor decals placed six feet apart indicate where to stand and queue before entering Westfield Shops and Dining retailers. 

Fire and Life Safety

The World Trade Center is protected for fire and life safety 24 hours a day, 7 days a week.

Our approach to fire and life safety includes the following measures:

  • We have strategically located state-of-the-art fire safety detection and suppression equipment around the campus for your protection.
  • Our 16-acre campus is monitored around the clock by our fire safety team. Inspections take place continuously to ensure public safety.
  • Our Operations Command Center (OCC) manages day-to-day and emergency operations. Automated external defibrillator units (AED) are strategically placed around the campus for medical emergencies. Our fire safety team and Port Authority police officers are trained in the use of AEDs. In the event that our staff are not on the scene yet, our AEDs are accessible to the public and are self-guiding equipment.


When visiting the World Trade Center campus, rest assured that the Port Authority Police Department and a world-class security team are here to help if you require any assistance.


Around the campus you may encounter personnel and police officers from:

  • Port Authority Police Department
  • New York City Police Department
  • New York State Police Department
  • New York National Guard 

They are all here for the benefit of your security and safety.  Feel free to approach them and speak with them should you have any questions, concerns, or if you need assistance.


While you visit, if you should see anything that concerns you, please let the Port Authority Police know by calling:


The Port Authority Police Counter-Terrorism Hotline
(800) 828-7273


The Port Authority Police World Trade Center Command
(212) 435-7400


or by reporting your concerns to a nearby police officer or security agent.  

Remember, in an emergency, dial 9-1-1.


Such concerning matters may include:

  • Unattended packages
  • Anyone tampering with surveillance cameras
  • Anyone entering unauthorized areas
  • Anyone acting in a suspicious manner

Emergency Contact


Always Call 9-1-1

Or Call:

Port Authority Police Department World Trade Center Command

(212) 435-7400

If you see something that concerns you, call: 


Port Authority Police

Counter-Terrorism Hotline

(800) 828-7273

Non-Emergency Contact

To report spills, leaks, or other pressing maintenance issues:

(212) 435-5501

Questions or comments?

Rules & Regulations

We require that visitors abide by the rules and regulations that are posted throughout the campus and which are also available at the links below.

Public Area Rules & Regulations

Construction Areas Rules & Regulations


Learn more about our safety tips and how you can become an active participant in safety awareness.

Please review our frequently asked questions.